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Job Description

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're applying our expertise, technology, and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to excel. We are problem solvers who ask critical questions and solve challenges big and small.

You will investigate and maintain property field claims, determine cause of loss, secure information, review coverages, write estimates and settle claims. You will work in the field in an assigned territory with a company provided vehicle. You will work on moderately complex claims and may specialize in property or catastrophe claims, reporting to the Claims Manager. A company fleet vehicle is provided with the position.

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location.

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
• Identify complex issues and seek assistance. Handle claims on a good faith basis.
• Handle both 1st party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, makes appropriate decisions and close file.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Provide all parties with claim process and status; answers questions or redirect to other areas.

Specialized Knowledge Requirements

• Demonstrated experience providing customer-driven solutions or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Valid driver's license required plus an acceptable driving record.

Travel Requirements

• Travel up to five days a week in Chicago and surrounding suburbs.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. We may ask you to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Move self in different positions to accomplish tasks in multiple environments including tight and confined spaces.
• Adjust or move objects up to 50 pounds in all directions.

Working Conditions

• High and low temperatures including outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and enclosed spaces.

• Candidate must reside in Chicago or surrounding suburbs.
• We are looking to fill this opening as an associate adjuster, or an adjuster based on candidate qualifications.
• Associate Adjuster: $25.96 – $37.50/hour and Adjuster: $62,000 – $101,000/year
• This is a remote role. Occasionally, you may be asked to travel to an office for in-person engagement activities such as team meetings, training and culture events.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.